Unsolved
1 Rookie
•
4 Posts
1
24
Dell and Comenity, what a team!
Between Dell and Comenity I regret buying a Dell. The computer is good, but the strings attached are not. Dell says that I consented to paying an annual subscription fee I wasn't aware of, so I cancelled it online, or so it seemed. I want to make my own choices. But that apparently didn't work. If you try to contact a real person at Dell, they send you to India and folks that can't do anything from there (one guy offered a $2 interest deduction, said he would transfer me to a supervisor, then cut me loose). Forget trying to find the right person with a US phone number. A couple of the phone numbers directly channel you to a recording trying to get you to order some kind of "free" device that no doubt has subscription fees. Comenity keeps adding penalty fees (up to about $220 at this point) and attacking my credit score (over 100 points). They are calling my house and acting like a collection agency. I've had the computer for 2 or 3 years but maybe I need to ditch it for a different brand.
DELL-Cares
Moderator
Moderator
•
25.1K Posts
0
May 9th, 2024 00:25
heyitzmelaurie
1 Rookie
1 Rookie
•
18 Posts
0
May 14th, 2024 19:14
Same. Somehow I was paying a $4.50 Support Fee that I was unaware of. I thot when I was paying off my computer it was a finance charge from Dell. I paid the computer off, then the switch to Comenity Bank came. I ordered an adapter from Dell, went onto Comenity and paid the balance in full. A couple of months go by & I just wanted to make sure all was all set on my account and there were 2 more charges of this $4.50 and Comenity's $2.00 on my bill. I messaged them immediately and was told it was a finance charge. This went on & on for a couple of more months. They told me I had to contact the merchant. I tried calling Dell and was told it was all transferred to them. This went back n forth. Now my account is in arrears and still can't get an answer about this charge! I finally found it on my own, after many messages over a couple of months and finally a phone call to Comenity, I was basically called a liar from a supervisor saying "why should I believe that you didn't know what this charge was", I told her to look at my other Comenity CC that was paid off every month, more than the minimum and in excellent status (paid off). They wouldn't take off any late charges after I offered to pay everything but the late charges. I said to her, well, guess I'll have to think about closing both my accounts with you then. 2 weeks later, I get 2 letters saying they closed both of my accounts - I never actually said "close my accounts". My credit rating has now gone down over 100 points. I work very hard to keep my credit at the rate it was and am so upset right now. I am currently at 650 thanks to all this BS. I am going to try to attempt writing to the credit agencies. Doubt it'll do any good though. Also, message threads etc are now deleted from my account too. I'm glad I printed them every time they answered me now bc it's the only proof I have of their responses.