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I received a faulty computer and it hasn't been repaired for 4 months!
When I received the computer in November 2023, I found that there was a problem with the speaker, but at the time I thought it was not a big problem. When I realized that the problem was serious, I started to apply for repair, but after 4 replacement parts (including the motherboard), sending the computer to dell, countless remote assistance, and 4 times system reinstallation, the problem still hasn't been solved. Dell agreed to give me a refurbished computer, Are you kidding me? <New system exchange policy. DELL-Admin> This question has been affecting my experience for four months. I worked with dell to detect the fault and it took countless hours to fix the problem. In exchange for a refurbished computer? This is so disappointing. I can only accept a new computer or a refund.
ejn63
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May 10th, 2024 10:31
If so, you'll end up with an expired warranty and no recourse. The replacement will be refurbished, and you won't receive a refund on a 6 month old system.
Amossss
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May 10th, 2024 15:01
@ejn63 In fact, I only used it in less than half the time, because more than half of the time was spent on repairs. It was a faulty product from the time I received it, and dell didn't fix it for 4 months, in which case dell is still only willing to supply refurbished computers
rmzy
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May 11th, 2024 00:42
sorry for your experience, I am having a similar issue with my monitor. I am given the runaround, the chat support is just there to waste your time with irrelevant or obvious questions, instead of actually trying to help. I've had good experience with Dell Hardware, but after trying to resolve an issue on here and on the phone, I am fairly certain that I won't be buying Dell products in the future. The so-called service and warranty is nothing more than pretense